About Us:
At Wollongong Mazda, we are proud to be a leading provider of high-quality vehicles in the automotive industry. With a focus on customer satisfaction, innovation, and performance, we offer a wide range of New, Used & Demonstrator vehicles to suit every customer’s needs. We’re expanding our team and are looking for an enthusiastic Sales Consultant to join our sales force and provide exceptional service to our valued customers.

If you’re passionate about cars, thrive in a sales environment, and have a knack for connecting with people, we’d love to meet you!

Role Overview:
As a Sales Consultant, you will be responsible for guiding customers through the purchasing process, offering expert advice on vehicle features, pricing, financing options, and after-sales services. Your role will be pivotal in driving sales growth while ensuring every customer has an outstanding buying experience from start to finish.

Key Responsibilities:

• Greet and engage with customers, understand their needs, and offer personalized recommendations based on their preferences and budget.

• Maintain in-depth knowledge of all vehicle models, features, specifications, and pricing. Stay updated on industry trends, new arrivals, and promotions.

• Conduct product demonstrations, highlighting key features and benefits of vehicles. Provide test drives and guide customers through the decision-making process.

• Work with customers to negotiate pricing, financing, and trade-in options. Close sales effectively while ensuring customer satisfaction.

• Collaborate with the finance team to present financing options and assist customers in completing paperwork related to vehicle purchases.

• Build long-lasting relationships with customers, ensuring post-purchase satisfaction and encouraging repeat business and referrals.

• Meet and exceed monthly sales targets while maintaining high levels of customer service.

• Provide excellent after-sales service by following up with customers regarding their purchase experience and addressing any concerns or issues.

• Maintain accurate records of customer interactions, sales transactions, and vehicle inventories. Assist with showroom displays and vehicle stock management.

Requirements:

• At least 1 year of experience in a sales role, preferably in the automotive or retail industry.

• A genuine interest in cars and a solid understanding of vehicle features, performance, and specifications.

• Excellent interpersonal and communication skills, with the ability to build rapport with customers and effectively present products.

• Ability to negotiate prices and terms to achieve a win-win outcome for both the customer and the business.

• A strong focus on customer service and the ability to tailor solutions to meet customer needs and exceed expectations.

• Proven ability to work towards and achieve sales targets and KPIs.

• Comfortable with using CRM systems, Microsoft Office Suite, and other sales tools to track leads and manage customer data.

• A valid driver’s license is required.

• Ability to collaborate with colleagues in a fast-paced environment while maintaining a positive and professional attitude.

Why Join Us?

• Competitive Salary & Commission Structure

• Continuous product training and sales coaching to help you succeed and grow in your career.

• Opportunities to advance within the company as part of a dynamic and growing team.

• Be part of an exciting and supportive team that values customer satisfaction and quality service.

How to Apply:
If you are an energetic, customer-focused sales professional with a passion for motor vehicles, we want to hear from you! Please send your resume and a cover letter detailing your relevant experience and why you’re the ideal candidate for the role.